Statutory Complaints Portal

Data Protection Complaint Submission

Data Protection Complaint Form

Under the Data (Use and Access) Act 2025 and UK GDPR, we operate a formal Data Protection Complaints Procedure. Before escalating a complaint to the Information Commissioner's Office (ICO), we require that you first submit your concern directly to us.

Please complete the form below. We will acknowledge your complaint within 30 days and investigate to provide a full written outcome without undue delay.

Your Details

Your Complaint

Your Privacy & This Complaint: Avalon Data is the controller for the information provided in this form. In accordance with the DUAA 2025 mandatory complaints procedure, we collect this data to investigate and resolve your grievance.

Purpose: To satisfy our statutory duty to provide an internal-first dispute resolution gateway.

Sensitive Data: Any information regarding your grievance is treated as strictly confidential and is only accessible by our senior Data Lead.

Retention: In line with SRA management standards, we retain records of statutory complaints for 6 years to support our regulatory accountability.

Your Rights: By submitting this form, you acknowledge our 30-day statutory window to provide a formal response. For more information on how we protect your data during an investigation, see our Full Privacy Statement.

What happens next?

  • Acknowledgement: We will acknowledge your complaint within 30 days.
  • Investigation: We will conduct a thorough investigation into your concern.
  • Resolution: We will provide a full written outcome without undue delay.
  • Escalation: If you are not satisfied with our response, you may escalate to the ICO.